Support

With us you can be confident in the quality of the services provided and implement your boldlest plans – our experienced professionals will be there to help you.

You can always count on the promptness and competence of our response, as well as assistance in solving problems that have arisen.

At your disposal

SUPPORT 24/7

Reach out for help even outside business hours. Our technical support is available for you around the clock.

Contact Support

BILLING SYSTEM

Easily pay for and manage your services with our billing system.

Create an account

TICKETING SYSTEM

In case of problems or malfunctions, you can create a ticket and we will respond within half an hour to your request.

Create a ticket

Service levels (SLA)

You can rely on the high level of service (SLA) of SkyGroup, which guarantees you the smooth operation of your business.
Service characteristics Values applicable to all SkyGroup tariff plans
Availability 99,99%
Requests response time 30 minutes
Work progress notification time 1 hour
Replacement equipment provisioning time Within 1 working day
Allocated time for the processing of planned work by technicians
at the DC during non-working hours		 2 hours
Incident handling time 24/7
Service ticket processing time by technical support 24/7

Extra Services

ADMINISTRATION
OF CLIENT INFRASTRUCTURE

If necessary, we can provide the service of full or partial administration of your local infrastructure.

Request a service

SERVICE
«REMOTE HANDS»

Use the help of our engineers to debug, configure or repair your equipment located in our data center.
Just send us the relevant request.

Create a ticket

Service payment

The base currency of SkyGroup is Euro (EUR). All internal financial transactions are carried out in the base currency.

PAYMENT METHODS

  • Bank transfer
  • Payment by bank card
  • Acceptance of payments through the network of our partners in Ukraine

The duration of crediting funds to the account depends on your bank and can take up to several business days.

    CONTACT US

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    CONTACTS

    Technical support +371 25 657 411

    Sales department +43 664 7531 5225, +38 098 696 79 78

    Company address:

    Riga, Lāčplēša iela 75-9, LV-1011

    For technical support: support@skygroup.lv

    For sales questions: sales@skygroup.lv

    For bills and payments: finance@skygroup.lv

    Helpdesk — Create a new ticket

    Company name: SIA SkyGroup
    Registration number: 40103783505
    Tax number: LV40103783505
    Legal address: Riga, Valmieras iela 22-9, LV-1009
    Corporate bank account (IBAN): LV42PARX0016196750001 EUR
    Bank: AS “Citadele banka”. Republikas laukums 2A, Rīga, LV-1010, Latvija
    SWIFT Code: PARXLV22